Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone — no plastic card needed. You buy a plan, scan a QR code, and your phone connects to a network in your destination.

Question 2

Does my phone support eSIM?

Accepted Answer

Most iPhones from XS onward and most flagship Android phones from 2020+ (Google Pixel, Samsung Galaxy S20+, most modern OnePlus, Motorola, and Oppo). A full compatibility list appears before you buy.

Question 3

When does validity start?

Accepted Answer

Validity begins when your eSIM first connects to a network in the destination — not when you buy. You can install the eSIM in advance and it will only start counting down after your first successful connection abroad.

Question 4

Can I share the connection via hotspot?

Accepted Answer

Yes, on plans marked with a Hotspot badge. Data used via hotspot counts against your plan the same as any other data.

Question 5

What if activation fails?

Accepted Answer

If your eSIM does not activate, contact support with your order number. Common causes are a phone that does not support eSIM or a carrier-locked device. We will refund a plan that fails to activate through no fault of your device.

Question 6

How fast is delivery?

Accepted Answer

Instant. Your eSIM details (QR code + installation guide) arrive by email in under a minute after payment succeeds.

Question 7

Can I install multiple Haxobit eSIMs at once?

Accepted Answer

Yes. Modern phones can hold multiple eSIMs and switch between them. Only one line is active for data at a time; you choose which.

Question 8

Can I use my regular SIM at the same time?

Accepted Answer

Yes — dual-SIM behavior. Keep your primary line for calls and SMS, set the Haxobit eSIM as your data line.

Question 9

What if I travel to multiple countries?

Accepted Answer

Buy an eSIM per country, or a regional plan (Europe, GCC, Global) that covers all of them on one profile.

Question 10

Do I need an account to buy?

Accepted Answer

No. Guest checkout with your email works. Your eSIM arrives by email and you can claim it later with a magic link to manage everything in one place.

Question 11

What currency do you charge in?

Accepted Answer

Prices display in the currency of the destination by default. You can switch display currency in the header — the amount charged matches what you see at checkout.

Questions, answered.