Refund policy

We refund plans that fail to work through no fault of your device, and plans that you have not activated. The rules below explain exactly when.

Full refund — always

• The plan has not been activated (never connected to a network in the destination).
• The plan cannot be activated because of a fault on the underlying network.
• The plan is duplicate — purchased twice by mistake within 24 hours.

No refund

• The plan has been activated and used for even a small amount of data (the underlying carrier bills us regardless of whether you use the whole allowance).
• Your phone does not support eSIM. Compatibility is your responsibility to check before buying — our compatibility check is on the plan page.
• Your phone is carrier-locked and cannot accept a new eSIM. Ask your carrier to unlock the phone.

How to request a refund

Email support@haxobit.com with your order number. We reply within one business day.

How refunds are paid

Refunds go back to the original payment method within 5–10 business days, depending on your bank. We do not offer cash refunds or store credit.

Chargebacks

Please contact us before filing a chargeback with your bank. Most refund questions can be resolved in a single email, and chargebacks lock the funds for weeks.