Help center
How can we help?
Most answers live below — installation, refunds, payments. If you can't find yours, send us a note.
Getting started
What an eSIM is, how to check your phone, when to install.
OpenInstallation
Step-by-step guides for iPhone and Android + troubleshooting.
OpenPayments
Cards accepted, receipts, currency, saved payment methods.
OpenRefunds
When you can cancel, how long refunds take, activation failures.
OpenAccount & orders
Manage your eSIMs, view past orders, update your details.
OpenContact support
When the docs above don’t answer your question, we do.
Open
Still stuck? Send us a note.
Include your order number and phone model — most tickets are answered within a few hours during business hours.